Building something awesome.
JAM is Crest.Digital’s in-house conversational voice agent — always-on, context-aware, and fluent across languages. It handles the follow-ups, intakes, check-ins, and escalations your team doesn’t have time for.
Not a phone tree. Not a bot. JAM understands context, handles interruptions, and takes action mid-call.
Follows the caller across topics without losing the thread — handles detours and returns naturally.
Handles overlapping speech and mid-sentence corrections gracefully, without losing its place.
Filters background noise for clean, reliable transcription across office and field environments.
Knows when to re-prompt versus when to simply wait — no awkward robotic rushing.
Creates CRM tickets, updates evidence rooms, sends WhatsApp messages, and retrieves company knowledge — all mid-call.
Tracks performance node-by-node to find drop-off points and improve scripts over time.
Produces a clean, structured call summary the moment the line goes quiet — no manual notes.
Customised per use case to extract structured data at call and campaign level for downstream workflows.
JAM plugs into your GRC platform. When a trigger fires — overdue evidence, stalled remediation, upcoming recertification — JAM places the call, logs the outcome, and closes the loop.
Your risk platform identifies an item needing action — overdue evidence, stalled remediation, or an upcoming renewal.
JAM dials the vendor or internal owner, opens with full context, and guides the conversation to a clear outcome.
Every answer, date, and commitment is captured in a structured format the moment the call ends — no manual notes.
Committed documents, revised ETAs, and status changes are pushed directly to your evidence room or CRM.
JAM automatically schedules follow-up calls or WhatsApp nudges based on committed deadlines — no manual tracking.
Non-responsive or at-risk items are escalated to the risk owner with a full call transcript attached.
JAM handles the calls your team repeats every week — evidence chases, vendor check-ins, audit scheduling, control confirmations. Structured output. Zero manual effort.
JAM calls vendors when compliance documents are overdue — SOC 2 reports, FSSAI certificates, insurance renewals. Logs the committed date and auto-reminds.
Walks new vendors through your initial diligence questionnaire by phone — contacts, business details, certifications — and populates your vendor profile automatically.
Confirms status on open control gaps with vendor POCs. Logs the answer directly into the evidence room — no manual notes, no chasing over email.
Reaches vendors ahead of renewal windows to re-confirm certifications, flag scope changes, and collect updated documentation before it lapses.
Flags non-responsive vendors to the risk owner with a full call transcript attached — no manual intervention needed to trigger the escalation path.
Confirms data deletion obligations, access revocation, and residual contract terms with departing vendors — structured transcript filed for audit trail.
Calls internal control owners on a schedule to confirm control status, capture exceptions, and log evidence — replacing manual audit prep checklists.
Coordinates evidence collection schedules with process owners ahead of audits — confirms availability, sets submission deadlines, and sends reminders.
Confirms staff have read and understood updated policies — captures verbal acknowledgement, flags non-responders, and maintains a compliance audit trail.
First-response intake for reported incidents — captures who, what, when, and impact severity via voice. Structured output routed to your incident register.
Voice-guided risk questionnaire with business unit heads — captures risk likelihood, impact scores, and owner nominations in a structured, repeatable format.
Follows up on incomplete mandatory training with employees — confirms completion, captures reasons for delay, and logs for HR and compliance records.
KYC/KYB verification calls for business onboarding. Confirms entity details, ownership structure, and regulatory licences — structured output for compliance files.
Calls healthcare vendors to confirm HIPAA BAA status, certification renewals, and incident-reporting obligations — proactively, before audits flag gaps.
Confirms supplier adherence to quality standards, ESG commitments, and safety audits — at scale, across a large supply chain, without growing headcount.
See JAM handle a live use case from your risk programme — evidence follow-up, vendor check-ins, or audit scheduling.
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Bring structure, automation, and continuous intelligence to your GRC Process — without adding headcount.
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