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AI Voice Audit · Assurance Layer

Your calls are compliance evidence.
Are you reviewing all of them?

Crest AI Voice Audit reviews 100% of calls your teams already make — not a sample. Policy adherence, regulatory wording, mis-selling signals, and vulnerability flags — scored automatically.

Request a Demo ↗
100%
Call population reviewed
15+
Policy check categories
3
Outcomes: Pass · Review · Exception
The Problem

Manual sampling leaves most of your call risk invisible

Compliance teams review 1–5% of calls. That means for every 10,000 calls a month, up to 9,700 go unreviewed. Regulatory risk, mis-selling incidents, and data privacy breaches accumulate in the untouched 96%.

The issue isn't the reviewers — it's capacity. AI Voice Audit doesn't replace them. It gives them 100% coverage so their time goes to the calls that need a decision, not the ones that don't.

Monthly call review coverage
Manual today
3%
Unreviewed
97%
↓
With AI Audit
100%
AI-assisted review of the entire call population. Final compliance decisions remain with your human reviewers.
How It Works

AI reviews the calls your team already makes

No change to your call process. Recordings or live audio streams feed into the Voice Audit Intelligence layer. Each call is scored in minutes.

Input
Human / Agent Calls
Your teams make calls as normal — compliance, collections, KYC, vendor onboarding
→
Ingestion
Recording or Live Audio Stream
Secure stream or post-call upload — integrates with your existing call platform
→
Intelligence
Crest Voice Audit Engine
15+ policy checks run on every call — transcript, tone, keywords, and behaviour patterns
→
Output
Score + Automated Action
Pass · Review · Exception — with flagged segments, human review queue, and downstream actions
Policy Adherence Checks

15+ checks run on every call — automatically

The engine tests for every risk signal your compliance team would look for, structured across five categories.

Regulatory & Disclosure
Mandatory disclosuresConsent capturedRequired statementsRegulatory wordingData privacy adherence
Conduct & Sales Risk
Prohibited wordsMis-selling indicatorsAggressive languageScript adherence
Customer Vulnerability
Vulnerability indicatorsTone & professionalismCommitments captured
Process & Authentication
Authentication followedEscalation requirementsCall closure
Interaction Quality
Silence patternsInterruption frequencyHold time behaviour
Every call. Every time.

Not a sample. Not periodic. The engine runs on 100% of your call population — surfacing risk your team doesn't have capacity to find manually.

Compliance Scoring

Every call returns a score and a decision path

AI Voice Audit moves each call through a three-outcome model. Human reviewers focus on Exceptions — not the entire queue.

3%
Before
→
100%
After

From sampling 1–5% of calls to AI-assisted review of the entire call population

Pass
Call met all policy requirements. Logged and archived. No action needed.
Review
One or more checks flagged. Enters human review queue with flagged segments highlighted.
Exception
Critical policy breach detected. Triggers immediate automated action — escalation, CRM flag, or compliance workflow.
⚖
Final compliance decisions remain with your team. AI Voice Audit surfaces, scores, and routes — your reviewers make the call on consequence. No automated penalty or record without human sign-off.
Automated Actions

Findings that go somewhere — not just a report

Exceptions and Reviews trigger downstream workflows automatically, without your team having to switch tools.

📧
Email & WhatsApp Alerts
Immediate notification to the compliance manager or team supervisor when an exception is raised.
🍻
Ticket Creation
Auto-creates a ticket in your internal system with the flagged call, transcript segment, and check that failed.
⚡
Internal Escalation
Routes high-severity exceptions to the appropriate team — legal, senior compliance, or operations — based on your ruleset.
🔄
CRM Update
Compliance status updated directly in your CRM against the customer or vendor record — no manual data entry.
🔗
ERP Workflow Trigger
Feeds exception data into your ERP for process-level consequences — holds, flags, or workflow pauses.
📋
Action Tracker
Every exception, review outcome, and human decision is logged in a timestamped audit trail — ready for regulator review.
Where It's Used

Built for teams where calls carry compliance risk

Any operation where what your people say on a call has regulatory, contractual, or conduct consequences.

01
BFSI Collections & Customer Service
RBI, FCA, and SEBI guidelines require specific disclosures and prohibit aggressive language. AI Voice Audit checks 100% of your collections and service calls — not the 3% your QA team can reach.
02
Vendor Compliance Calls
Confirm commitments, capture consent, verify authentication. For third-party vendor onboarding or periodic compliance calls, every conversation becomes an evidence record.
03
KYC & Onboarding
Ensure authentication steps are followed, required statements are made, and data consent is properly captured on every onboarding call — not spot-checked after the fact.
04
Insurance & Wealth Sales
Mis-selling is existential for regulated advisors. Run mis-selling checks, suitability statement verification, and prohibited word scanning on every policy sale call.
Get Started with AI Voice Audit

See what 100% call coverage looks like for your team

We'll run a pilot on a sample of your existing call recordings — no integration required to start. You'll see your first compliance scores within days.

Request a Pilot ↗

Ready to get started?

Bring structure, automation, and continuous intelligence to your GRC Process — without adding headcount.

★ Schedule a Demo